\u60a8\u662f\u5426\u60f3\u8fc7\u60a8\u662f\u5426\u4e3a\u60a8\u7684\u4e1a\u52a1\u4f7f\u7528\u4e86\u6700\u597d\u7684\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6?\u6216\u8005\u4e5f\u8bb8\u4f60\u6ca1\u6709\u4f7f\u7528\u4efb\u4f55\u5de5\u5177\u6765\u7ba1\u7406\u4f60\u7684\u5ba2\u6237\u670d\u52a1\u6d41\u7a0b\uff0c\u4f60\u5728\u60f3\u662f\u5426\u8be5\u5f00\u59cb\u4e86\u3002\u4e0d\u7ba1\u600e\u6837\uff0c\u8bf7\u7ee7\u7eed\u9605\u8bfb\u3002\u5728\u8fd9\u7bc7\u6587\u7ae0\u4e2d\uff0c\u6211\u4eec\u5c06\u5206\u4eab\u6700\u597d\u7684\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\uff0c\u60a8\u53ef\u4ee5\u4f7f\u7528\u5b83\u4eec\u6765\u6539\u5584\u60a8\u7684\u5ba2\u6237\u652f\u6301\u4f53\u9a8c\uff0c\u76f4\u52302022\u5e74\u6216\u4ee5\u540e\u3002\u56e0\u4e3a\uff0c\u8ba9\u6211\u4eec\u9762\u5bf9\u73b0\u5b9e\u5427\uff0c\u5ba2\u6237\u662f\u4f01\u4e1a\u8fd0\u8f6c\u7684\u52a8\u529b\u3002\u5982\u679c\u4f60\u7684\u5ba2\u6237\u4e0d\u6ee1\u610f\uff0c\u4ed6\u4eec\u7684\u62c5\u5fe7\u6ca1\u6709\u5f97\u5230\u53ca\u65f6\u7684\u89e3\u51b3\uff0c\u4ed6\u4eec\u4f1a\u5f88\u4e50\u610f\u8ba9\u4f60\u7684\u7ade\u4e89\u5bf9\u624b\u7ee7\u7eed\u8fd0\u884c\u3002<\/p>\n
2022\u5e74\u5341\u5927\u6700\u4f73\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u5de5\u5177:<\/p>\n
LiveChat 2\u3002\u5e2e\u52a9\u7ae5\u5b50\u519b3\u3002Zoho\u684c\u5b504\u3002Zendesk 5\u3002Deskero 6\u3002HubSpot Service HubLiveAgent 8\u3002\u5bf9\u8bb2\u673a9\u3002Freshdesk 10\u3002<\/p>\n
“\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6”<\/p>\n
“\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6”\u53ef\u4ee5\u6307\u5f88\u591a\u4e0d\u540c\u7684\u4e1c\u897f\u3002\u8fd8\u6709\u5185\u90e8\u5ba2\u6237\u670d\u52a1\uff0c\u4e3a\u516c\u53f8\u5185\u90e8\u7684\u5458\u5de5\u63d0\u4f9b\u652f\u6301\u3002\u8fd9\u53ef\u80fd\u662f\u4e00\u4e2a\u63d0\u4f9b\u652f\u6301\u548c\u4fe1\u606f\u7684\u4eba\u529b\u8d44\u6e90\u90e8\u95e8\u3002\u8fd8\u6709\u5916\u90e8\u5ba2\u6237\u670d\u52a1\uff0c\u8fd9\u662f\u6211\u4eec\u5728\u60f3\u5230\u5ba2\u6237\u670d\u52a1\u65f6\u901a\u5e38\u60f3\u5230\u7684\u3002\u8fd9\u662f\u5bf9\u516c\u53f8\u5916\u90e8\u4eba\u5458\u7684\u652f\u6301\uff0c\u5c24\u5176\u662f\u5ba2\u6237\u3002\u4e3a\u4e86\u6ee1\u8db3\u8fd9\u4e9b\u4e0d\u540c\u7684\u9700\u6c42\uff0c\u4f60\u5e94\u8be5\u4e86\u89e3\u51e0\u79cd\u4e0d\u540c\u7c7b\u578b\u7684\u5ba2\u6237\u670d\u52a1\u3002\u670d\u52a1\u53f0\u670d\u52a1\u53f0\u548c\u5e2e\u52a9\u53f0\u8f6f\u4ef6\u901a\u5e38\u7528\u4e8eIT\u670d\u52a1\uff0c\u5f80\u5f80\u6d89\u53ca\u7968\u52a1\u7cfb\u7edf\u548c\u5171\u4eab\u6536\u4ef6\u7bb1\uff0c\u4f46\u4e5f\u53ef\u80fd\u5305\u62ec\u8bb8\u53ef\u8bc1\u7ba1\u7406\u3001\u66f4\u6539\u8bf7\u6c42\u7b49\u3002\u6d88\u606f\u652f\u6301\u53ef\u4ee5\u5728\u4efb\u4f55\u6570\u91cf\u7684\u6d88\u606f\u5e94\u7528\u7a0b\u5e8f\u4e0a\u8fdb\u884c\uff0c\u5982Facebook Messenger\u3001Apple Business Chat\u3001WhatsApp\u3001\u6587\u672c\u6d88\u606f\u7b49\u7b49\u3002\u6d88\u606f\u4f20\u9012\u63d0\u4f9b\u4e86\u5ba2\u6237\u670d\u52a1\u7684\u5bf9\u8bdd\u65b9\u5f0f\uff0c\u5e76\u4e14\u4e0e\u5b9e\u65f6\u804a\u5929\u4e0d\u540c\uff0c\u5b83\u63d0\u4f9b\u4e86\u8bb8\u591a\u5ba2\u6237\u559c\u6b22\u7684\u5f02\u6b65\u5ba2\u6237\u670d\u52a1\u65b9\u5f0f\u3002”\u5b9e\u65f6\u804a\u5929” “\u5b9e\u65f6\u804a\u5929\u5ba2\u6237\u670d\u52a1\u662f\u4e00\u79cd\u5b9e\u65f6\u6c9f\u901a\uff0c\u6bd4\u7535\u8bdd\u4fb5\u6270\u66f4\u5c11\u3002\u5927\u591a\u6570\u5b9e\u65f6\u804a\u5929\u8f6f\u4ef6\u89e3\u51b3\u65b9\u6848\u90fd\u5305\u542b\u884c\u4e3a\u89e6\u53d1\uff0c\u56e0\u6b64\u4ee3\u7406\u53ef\u4ee5\u6839\u636e\u5ba2\u6237\u5728\u4f60\u7684\u7f51\u7ad9\u6216\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e0a\u7684\u884c\u4e3a\u6765\u8054\u7cfb\u5ba2\u6237\u3002\u8fd9\u7ed9\u4e86\u4f60\u4e00\u4e2a\u66f4\u79ef\u6781\u4e3b\u52a8\u7684\u5ba2\u6237\u670d\u52a1\u65b9\u6cd5\u3002\u5b9e\u65f6\u804a\u5929\u5ba2\u6237\u670d\u52a1\u8fd8\u5305\u62ec\u804a\u5929\u673a\u5668\u4eba\uff0c\u5b83\u53ef\u4ee524\u5c0f\u65f6\u5904\u7406\u5ba2\u6237\u670d\u52a1\uff0c\u56de\u7b54\u4e0d\u9700\u8981\u4eba\u5de5\u4e92\u52a8\u7684\u7b80\u5355\u95ee\u9898\u3002\u548c\u6d88\u606f\u4f20\u9012\u4e00\u6837\uff0c\u7535\u5b50\u90ae\u4ef6\u4e5f\u662f\u4e00\u79cd\u5f02\u6b65\u7684\u5ba2\u6237\u670d\u52a1\u5f62\u5f0f\u3002\u7535\u5b50\u90ae\u4ef6\u5df2\u7ecf\u5b58\u5728\u4e86\u51e0\u5341\u5e74\uff0c\u6240\u4ee5\u4f60\u7684\u5927\u591a\u6570\u5ba2\u6237\u90fd\u77e5\u9053\u5982\u4f55\u4f7f\u7528\u5b83\u3002\u5982\u679c\u4f60\u7684\u5ba2\u6237\u4e3b\u8981\u662f\u5a74\u513f\u6f6e\u4e00\u4ee3\u6216X\u4e00\u4ee3\uff0c\u4f60\u80af\u5b9a\u60f3\u8981\u5305\u62ec\u7535\u5b50\u90ae\u4ef6\u652f\u6301\u9009\u9879\u3002\u5185\u90e8\u652f\u6301\u4e5f\u901a\u5e38\u4f7f\u7528\u7535\u5b50\u90ae\u4ef6\u3002\u7535\u8bdd\u652f\u6301\u5f53\u60a8\u7684\u5ba2\u6237\u6709\u7d27\u6025\u548c\u91cd\u8981\u7684\u9700\u6c42\u65f6\uff0c\u4ed6\u4eec\u53ef\u80fd\u4f1a\u9009\u62e9\u7535\u8bdd\u652f\u6301\u6765\u7acb\u5373\u56de\u7b54\u4ed6\u4eec\u7684\u95ee\u9898\uff0c\u800c\u4e0d\u5fc5\u7b49\u5f85\u7535\u5b50\u90ae\u4ef6\u7684\u56de\u590d\uff0c\u4e5f\u4e0d\u5fc5\u901a\u8fc7\u5b9e\u65f6\u804a\u5929\u8f93\u5165\u4ed6\u4eec\u7684\u95ee\u9898\u3002\u5c3d\u7ba1\u5176\u4ed6\u5ba2\u6237\u670d\u52a1\u9009\u62e9\u8d8a\u6765\u8d8a\u591a\uff0c\u7535\u8bdd\u652f\u6301\u4ecd\u7136\u662f\u4e00\u4e2a\u53d7\u6b22\u8fce\u7684\u9009\u62e9\u3002\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406(CRM)<\/p>\n
\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u8f6f\u4ef6\u662f\u4efb\u4f55\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\u3002\u5f53\u60a8\u80fd\u591f\u8ddf\u8e2a\u6bcf\u4e2a\u5ba2\u6237\u9047\u5230\u7684\u652f\u6301\u95ee\u9898\u65f6\uff0c\u60a8\u5c31\u80fd\u591f\u66f4\u597d\u5730\u4e3b\u52a8\u4e0e\u8fd9\u4e9b\u5ba2\u6237\u6253\u4ea4\u9053\uff0c\u4ee5\u51cf\u8f7b\u672a\u6765\u7684\u652f\u6301\u95ee\u9898\u3002\u6b64\u5916\uff0c\u60a8\u53ef\u4ee5\u4f7f\u7528\u4ece\u5ba2\u6237\u670d\u52a1\u4ea4\u4e92\u4e2d\u6536\u96c6\u7684\u6570\u636e\u4e3a\u8fd9\u4e9b\u5ba2\u6237\u521b\u5efa\u66f4\u597d\u7684\u8425\u9500\u4fe1\u606f\u3002\u77e5\u8bc6\u5e93\u662f\u4e3a\u60a8\u7684\u5ba2\u6237\u63d0\u4f9b\u7684\u4e00\u4e2a\u4f18\u79c0\u7684\u5ba2\u6237\u670d\u52a1\u5de5\u5177\u3002\u4e00\u4e2a\u6267\u884c\u826f\u597d\u7684\u77e5\u8bc6\u5e93\u53ef\u4ee5\u51cf\u5c11\u60a8\u6536\u5230\u7684\u5ba2\u6237\u670d\u52a1\u8bf7\u6c42\u7684\u6570\u91cf\uff0c\u56e0\u4e3a\u8bb8\u591a\u5ba2\u6237\u5728\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3001\u7535\u8bdd\u6216\u6d88\u606f\u4f20\u9012\u5bfb\u6c42\u5ba2\u6237\u670d\u52a1\u4e4b\u524d\u4f1a\u5148\u67e5\u627e\u6587\u6863\u3002\u4e0d\u8ba4\u4e3a\u77e5\u8bc6\u5e93\u503c\u5f97\u4ed8\u51fa\u52aa\u529b?\u8003\u8651\u4e00\u4e0b\u8fd9\u4e00\u70b9:\u5ba2\u6237\u4f18\u5148\u5982\u679c\u77e5\u8bc6\u5e93\u53ef\u7528\u7684\u8bdd\uff0c91%\u7684\u5ba2\u6237\u4f1a\u4f7f\u7528\u5b83(Social Media Today)\u3002\u5927\u591a\u6570\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u7cfb\u7edf\u5c06\u5305\u62ec\u6211\u4eec\u4e0a\u9762\u6982\u8ff0\u7684\u591a\u79cd\u7c7b\u578b\u7684\u5ba2\u6237\u670d\u52a1\u3002\u8fd9\u662f\u6709\u76ca\u7684\uff0c\u56e0\u4e3a\u4e0d\u662f\u6240\u6709\u7c7b\u578b\u7684\u5ba2\u6237\u670d\u52a1\u90fd\u9002\u7528\u4e8e\u6240\u6709\u7684\u5ba2\u6237\u3002\u6b64\u5916\uff0c\u5b83\u7ed9\u4f60\u673a\u4f1a\u521b\u5efa\u5de5\u4f5c\u6d41\u6765\u63d0\u5347\u5ba2\u6237\u670d\u52a1\u95ee\u9898\uff0c\u8fd9\u4e9b\u95ee\u9898\u4e0d\u80fd\u901a\u8fc7\u4e00\u79cd\u7c7b\u578b\u7684\u5ba2\u6237\u670d\u52a1\u89e3\u51b3\u3002<\/p>\n
\u4e3a\u4ec0\u4e48\u4f7f\u7528\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6?\u5c06\u5ba2\u6237\u670d\u52a1\u6dfb\u52a0\u5230\u60a8\u7684\u4e1a\u52a1\u4e2d\u53ef\u80fd\u662f\u4ee4\u4eba\u671b\u800c\u751f\u754f\u7684\uff0c\u7279\u522b\u662f\u5728\u60a8\u53ef\u4ee5\u63d0\u4f9b\u5404\u79cd\u4e0d\u540c\u7c7b\u578b\u7684\u5ba2\u6237\u670d\u52a1\u7684\u60c5\u51b5\u4e0b\u3002\u4f60\u53ef\u80fd\u4f1a\u60f3\uff0c\u653e\u5f03\u201c\u6709\u95ee\u9898\u5c31\u8054\u7cfb\u6211\u4eec\u201d\u7684\u6a21\u5f0f\u662f\u5426\u503c\u5f97\u3002\u4f46\u662f\uff0c\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u6709\u76ca\u4e8e\u6240\u6709\u89c4\u6a21\u7684\u4f01\u4e1a\uff0c\u65e0\u8bba\u4ed6\u4eec\u7684\u884c\u4e1a\u6216\u5229\u57fa\u3002\u867d\u7136\u60a8\u53ef\u4ee5\u5728\u4e0d\u4f7f\u7528\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u7684\u60c5\u51b5\u4e0b\u63d0\u4f9b\u6709\u6548\u7684\u5ba2\u6237\u670d\u52a1\uff0c\u4f46\u8fd9\u4e9b\u5de5\u5177\u6709\u51e0\u4e2a\u597d\u5904\u3002\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u53ef\u4ee5\u5e2e\u52a9\u60a8\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5feb\u901f\u548c\u4e2a\u6027\u5316\u7684\u54cd\u5e94\u3002\u8fd9\u53cd\u8fc7\u6765\u53c8\u80fd\u63d0\u9ad8\u987e\u5ba2\u6ee1\u610f\u5ea6\u548c\u987e\u5ba2\u5fe0\u8bda\u5ea6\uff0c\u63d0\u9ad8\u4f60\u628a\u987e\u5ba2\u53d8\u6210\u54c1\u724c\u62e5\u62a4\u8005\u7684\u673a\u4f1a\u3002\u800c\u4e14\uff0c\u968f\u7740\u4e1a\u52a1\u7684\u589e\u957f\uff0c\u4f60\u5c06\u80fd\u591f\u6301\u7eed\u63d0\u4f9b\u9ad8\u8d28\u91cf\u7684\u670d\u52a1\u3002\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u53ef\u4ee5\u901a\u8fc7\u51cf\u5c11\u91cd\u590d\u5de5\u4f5c\u3001\u7b80\u5316\u5de5\u4f5c\u6d41\u7a0b\u548c\u8ddf\u8e2a\u5ba2\u6237\u95ee\u9898\u4e3a\u60a8\u7684\u56e2\u961f\u8282\u7701\u5927\u91cf\u65f6\u95f4\uff0c\u8fd9\u6837\u56e2\u961f\u4e2d\u7684\u4efb\u4f55\u4eba\u90fd\u53ef\u4ee5\u4ecb\u5165\u5e76\u5904\u7406\u5ba2\u6237\u95ee\u9898\u3002\u901a\u8fc7\u60a8\u7684\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\uff0c\u60a8\u5c06\u80fd\u591f\u6536\u96c6\u5173\u4e8e\u5ba2\u6237\u3001\u53cd\u9988\u548c\u7279\u6027\u8bf7\u6c42\u3001\u9519\u8bef\u62a5\u544a\u7b49\u7684\u4fe1\u606f\u3002\u8fd9\u4e9b\u4fe1\u606f\u4e0d\u4ec5\u53ef\u4ee5\u7528\u6765\u6539\u5584\u4f60\u7684\u5ba2\u6237\u670d\u52a1\uff0c\u8fd8\u53ef\u4ee5\u7528\u6765\u6539\u5584\u4f60\u7684\u4ea7\u54c1\u4f9b\u5e94\u548c\u521b\u5efa\u6709\u9488\u5bf9\u6027\u7684\u8425\u9500\u6d3b\u52a8\u3002\u4f7f\u7528\u6765\u81ea\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u7684\u5185\u7f6e\u62a5\u544a\uff0c\u60a8\u5c06\u80fd\u591f\u83b7\u5f97\u5173\u4e8e\u60a8\u7684\u56e2\u961f\u5982\u4f55\u5904\u7406\u5ba2\u6237\u652f\u6301\u95ee\u9898\u7684\u8be6\u7ec6\u4fe1\u606f\uff0c\u4ee5\u53ca\u60a8\u7684\u5ba2\u6237\u5982\u4f55\u968f\u65f6\u95f4\u53d8\u5316\u3002\u5982\u679c\u4f60\u6709\u53d1\u5c55\u4e1a\u52a1\u7684\u8ba1\u5212\uff0c\u4e00\u6b3e\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u5c31\u80fd\u53d1\u6325\u4f5c\u7528\uff0c\u4e0d\u7ba1\u4f60\u662f\u53ea\u6709\u4e00\u4e2a\u5458\u5de5\u8fd8\u662f100\u4e2a\u5458\u5de5\u3002\u8ba9\u6211\u4eec\u6765\u770b\u770b10\u4e2a\u6211\u4eec\u73b0\u5728\u5f88\u559c\u6b22\u7684\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u7cfb\u7edf\u3002\u5f53\u5ba2\u6237\u5bfb\u6c42\u5e2e\u52a9\u65f6\uff0c\u4ed6\u4eec\u671f\u671b\u5feb\u901f\u7684\u54cd\u5e94\u548c\u5bf9\u4ed6\u4eec\u7684\u95ee\u9898\u7684\u51c6\u786e\u56de\u7b54\u3002\u8fd9\u91cc\u670910\u4e2a\u6211\u4eec\u6700\u559c\u6b22\u7684\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u5de5\u5177\uff0c\u53ef\u4ee5\u5e2e\u52a9\u4f60\u63d0\u4f9b\u5ba2\u6237\u60f3\u8981\u7684\u90a3\u79cd\u652f\u6301\u3002<\/p>\n
1\u3002LiveChat <\/p>\n
LiveChat\u662f\u4e00\u6b3e\u4e3a\u5ba2\u6237\u548c\u9500\u552e\u56e2\u961f\u63d0\u4f9b\u652f\u6301\u7684\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u3002\u60a8\u53ef\u4ee5\u4ece\u4e00\u4e2a\u4eea\u8868\u677f\u7ba1\u7406\u591a\u4e2a\u901a\u4fe1\u6e20\u9053\uff0c\u5305\u62ec\u77ed\u4fe1\u3001\u804a\u5929\u548c\u7535\u5b50\u90ae\u4ef6\u3002LiveChat\u53ef\u4ee5\u65b9\u4fbf\u5730\u7ba1\u7406\u6d88\u606f\u3001\u5206\u4eab\u516c\u544a\u548c\u9080\u8bf7\u7f51\u7ad9\u8bbf\u95ee\u8005\u8fdb\u884c\u804a\u5929\u3002<\/p>\n
\u6d88\u606f\u9884\u89c8\u663e\u793a\u4f60\u7684\u5ba2\u6237\u5728\u70b9\u51fb”\u53d1\u9001”\u4e4b\u524d\u6b63\u5728\u8f93\u5165\u4ec0\u4e48\uff0c\u5e2e\u52a9\u4f60\u66f4\u5feb\u5730\u56de\u590d\u6d88\u606f\u3002\u6839\u636e\u7279\u5b9a\u8bbf\u95ee\u8005\u7684\u8d44\u6599\u548c\u884c\u4e3a\u4e0e\u4ed6\u4eec\u4e92\u52a8\uff0c\u5e76\u5411\u4ed6\u4eec\u53d1\u9001\u5e26\u6709\u76f8\u5173\u4fe1\u606f\u7684\u4e2a\u6027\u5316\u4fe1\u606f\u3002\u5feb\u901f\u4fdd\u5b58\u5bf9\u5e38\u89c1\u95ee\u9898\u7684\u56de\u7b54\uff0c\u4ee5\u4fbf\u5728\u5176\u4ed6\u5bf9\u8bdd\u4e2d\u91cd\u7528\u5b83\u4eec\u3002\u4f7f\u7528\u5438\u5f15\u773c\u7403\u7684\u4e1c\u897f\u6765\u5438\u5f15\u8bbf\u5ba2\u7684\u6ce8\u610f\u529b\u3002\u4f7f\u7528Chat Boosters\u53ef\u4ee5\u8ba9\u60a8\u7684\u5ba2\u6237\u5728\u804a\u5929\u5c0f\u90e8\u4ef6\u4e2d\u5b8c\u6210\u4e0d\u9700\u8981\u4e0e\u60a8\u7684\u56e2\u961f\u4ea4\u8c08\u7684\u64cd\u4f5c\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u8bd5\u7528\u3002\u5957\u9910\u4ef7\u683c\u4ece16\u7f8e\u5143\u523050\u7f8e\u5143\/\u4ee3\u7406\/\u6708\u4e0d\u7b49\u3002<\/p>\n
2\u3002Help Scout <\/p>\n
Help Scout\u662f\u4e00\u6b3e\u96c6\u5ba2\u6237\u670d\u52a1\u4e8e\u4e00\u4f53\u7684\u8f6f\u4ef6\uff0c\u5177\u6709\u5e72\u51c0\u3001\u7b80\u5355\u7684\u8bbe\u8ba1\u3002\u5b83\u5305\u542b\u4e86\u4e00\u4e2a\u4f1f\u5927\u7684\u652f\u6301\u7968\u8bc1\u7ba1\u7406\u5de5\u5177\u6240\u9700\u8981\u7684\u4e00\u5207\u3002<\/p>\n
\u5173\u952e\u529f\u80fd:<\/p>\n
\u5728\u5171\u4eab\u6536\u4ef6\u7bb1\u4e2d\u7ba1\u7406\u6240\u6709\u652f\u6301\u8bf7\u6c42\u3002\u4f7f\u7528\u8bbe\u8ba1\u597d\u7684\u77e5\u8bc6\u5e93\uff0c\u81f3\u5c11\u51cf\u5c1120%\u7684\u652f\u6301\u91cf\u5ba2\u6237\u81ea\u52a9\u670d\u52a1\u3002\u4e0e\u9886\u5bfc\u5408\u4f5c\uff0c\u652f\u6301\u65b0\u5ba2\u6237\uff0c\u5e76\u901a\u8fc7\u57fa\u4e8e\u89e6\u53d1\u7684\u6d88\u606f\u63d0\u4f9b\u79ef\u6781\u7684\u652f\u6301\u3002\u67e5\u770b\u5ba2\u6237\u6570\u636e\u3001\u4ee5\u524d\u7684\u5bf9\u8bdd\u548c\u5e94\u7528\u7a0b\u5e8f\u6d3b\u52a8\u4ee5\u53ca\u6bcf\u4e2a\u652f\u6301\u8bf7\u6c42\uff0c\u4ee5\u4fbf\u60a8\u53ef\u4ee5\u63d0\u4f9b\u66f4\u5feb\u3001\u66f4\u4e2a\u6027\u5316\u7684\u652f\u6301\u3002\u63d0\u4f9b\u5b9e\u65f6\u804a\u5929\u652f\u6301\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u8bd5\u7528\u3002\u5957\u9910\u4ef7\u683c\u4ece20\u7f8e\u5143\u523035\u7f8e\u5143\/\u7528\u6237\/\u6708\u4e0d\u7b49\u3002<\/p>\n
3\u3002Zoho Desk<\/p>\n
Zoho Desk\u662f\u4e00\u6b3eIT\u548c\u5e2e\u52a9\u53f0\u8f6f\u4ef6\uff0c\u4e3a\u4ee3\u7406\u5546\u3001\u7ecf\u7406\u548c\u5ba2\u6237\u63d0\u4f9b\u5ba2\u6237\u670d\u52a1\u89e3\u51b3\u65b9\u6848\u3002\u5b83\u5305\u62ec\u7528\u4e8e\u9500\u552e\u3001\u8425\u9500\u3001\u8d22\u52a1\u3001\u4f1a\u8ba1\u3001\u4eba\u529b\u8d44\u6e90\u3001\u5546\u4e1a\u667a\u80fd\u3001\u534f\u4f5c\u548c\u7535\u5b50\u90ae\u4ef6\u7684\u5de5\u5177\u3002<\/p>\n
\u4e3b\u8981\u529f\u80fd:<\/p>\n
\u7ba1\u7406\u7968\u8de8\u6e20\u9053\uff0c\u54c1\u724c\uff0c\u4ea7\u54c1\uff0c\u90e8\u95e8\uff0c\u548c\u66f4\u591a\u5728\u4e00\u4e2a\u5730\u65b9\u3002\u5229\u7528Zia\uff0c\u4e0a\u4e0b\u6587AI\uff0c\u66f4\u5feb\u5730\u627e\u5230\u89e3\u51b3\u65b9\u6848\u3002\u4e3a\u6bcf\u4e2a\u54c1\u724c\u7684\u5ba2\u6237\u521b\u5efa\u81ea\u52a9\u670d\u52a1\u95e8\u6237\u3002\u4f7f\u7528\u54cd\u5e94\u7f16\u8f91\u5668\u4f7f\u7528\u5ba2\u6237\u4e0a\u4e0b\u6587\u3001\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\u3001\u6a21\u677f\u7b49\u53d1\u9001\u66f4\u597d\u7684\u54cd\u5e94\u3002\u81ea\u52a8\u901a\u77e5\u5ba2\u6237\u548c\u4ee3\u7406\u4ed6\u4eec\u7684\u7968\u7684\u8fdb\u5ea6\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u7684\u8ba1\u5212\u3002\u5957\u9910\u4ef7\u683c\u4ece12 – 35\u7f8e\u5143\/\u4ee3\u7406\/\u6708\u4e0d\u7b49\u3002<\/p>\n
\u76f8\u5173\u5185\u5bb9:2022\u5e7411\u4e2a\u6700\u4f73\u5b9e\u65f6\u804a\u5929\u8f6f\u4ef6\u89e3\u51b3\u65b9\u6848top16\u5f71\u54cd\u8005\u5173\u7cfb\u7ba1\u7406\u5de5\u5177top12 Messenger\u804a\u5929\u673a\u5668\u4eba\u4f7f\u53c2\u4e0e\u66f4\u5bb9\u6613Zendesk<\/p>\n
Zendesk\u662f\u4e00\u4e2a\u4f1f\u5927\u7684\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u89e3\u51b3\u65b9\u6848\uff0c\u4e3a\u521d\u521b\u4f01\u4e1a\uff0c\u5c0f\u578b\u4f01\u4e1a\u548c\u4f01\u4e1a\u3002\u5b83\u5b9e\u73b0\u8fc5\u901f\uff0c\u6613\u4e8e\u4f7f\u7528\uff0c\u5e76\u53ef\u6839\u636e\u60a8\u7684\u9700\u8981\u8fdb\u884c\u8c03\u6574\u3002Zendesk\u53ef\u4ee5\u5f88\u5bb9\u6613\u5730\u652f\u6301\u60a8\u7684\u5ba2\u6237\uff0c\u65e0\u8bba\u4ed6\u4eec\u7684\u5e73\u53f0\u662f\u4ec0\u4e48\uff0c\u5e76\u4f7f\u7528\u81ea\u52a8\u5316\u5728\u4e00\u4e2a\u5730\u65b9\u770b\u5230\u91cd\u8981\u7684\u5ba2\u6237\u4fe1\u606f\u3002<\/p>\n
\u4e3b\u8981\u529f\u80fd:<\/p>\n
\u5728\u4e00\u4e2a\u5730\u65b9\u67e5\u770b\u7535\u5b50\u90ae\u4ef6\u3001\u804a\u5929\u3001\u793e\u4ea4\u548c\u8bed\u97f3\uff0c\u4ee5\u66f4\u5bb9\u6613\u8ddf\u8e2a\u548c\u66f4\u5feb\u7684\u54cd\u5e94\u3002\u4f7f\u7528\u7b54\u7591\u673a\u5668\u4eba\u5411\u5ba2\u6237\u5efa\u8bae\u6587\u7ae0\uff0c\u4ee5\u66f4\u5feb\u5730\u56de\u7b54\u4ed6\u4eec\u7684\u95ee\u9898\u3002\u4f7f\u7528Side Conversations\u4e0e\u516c\u53f8\u5185\u90e8\u6216\u5916\u90e8\u7684\u4efb\u4f55\u4eba\u8fdb\u884c\u8de8\u56e2\u961f\u534f\u4f5c\u3002\u6839\u636e\u4ed6\u4eec\u7684\u4e13\u4e1a\u77e5\u8bc6\u9009\u62e9\u5408\u9002\u7684\u4ee3\u7406\u5546\u3002\u4f7f\u7528Zendesk Sunshine\u8fde\u63a5\u6240\u6709\u5ba2\u6237\u6570\u636e\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u8bd5\u7528\u3002\u5957\u9910\u4ef7\u683c\u4ece5\u7f8e\u5143\u5230199\u7f8e\u5143\/\u4ee3\u7406\/\u6708\u4e0d\u7b49\u3002<\/p>\n
5\u3002Deskero <\/p>\n
Deskero\u662f\u4e00\u6b3e\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\uff0c\u5b83\u53ef\u4ee5\u5e2e\u52a9\u60a8\u6536\u96c6\u95e8\u7968\uff0c\u5e76\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3001\u804a\u5929\u3001\u793e\u4ea4\u7f51\u7edc\u3001\u7535\u8bdd\u7b49\u65b9\u5f0f\u8bf7\u6c42\u5e2e\u52a9\u3002\u5b83\u5305\u62ec\u591a\u901a\u9053\u652f\u6301\u3001\u96c6\u6210\u5b9e\u65f6\u804a\u5929\u3001\u4fdd\u5b58\u56de\u590d\u7b49\u529f\u80fd\uff0c\u4ee5\u53ca\u4e00\u4e2a\u6613\u4e8e\u4f7f\u7528\u7684\u754c\u9762\u3002<\/p>\n
\u5c06\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u83b7\u5f97\u7684\u4efb\u4f55\u8bf7\u6c42\u8f6c\u6362\u4e3a\u7968\u636e\u3002\u914d\u7f6e\u6211\u4eec\u7684\u5c0f\u90e8\u4ef6\uff0c\u5e76\u5c06\u5176\u96c6\u6210\u5230\u60a8\u73b0\u6709\u7684\u7f51\u7ad9\u3002\u4f7f\u7528\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u5904\u7406\u6765\u81ea\u4efb\u4f55\u5730\u65b9\u7684\u5ba2\u6237\u652f\u6301\u8bf7\u6c42\u3002\u521b\u5efa\u5177\u6709\u4e2a\u6027\u5316\u53c2\u6570\u7684\u5b9a\u5236\u641c\u7d22\uff0c\u4ee5\u521b\u5efa\u9002\u5408\u60a8\u5de5\u4f5c\u6d41\u7a0b\u7684\u5b9a\u5236\u8fc7\u6ee4\u5668\u3002\u5c06\u4efb\u4f55\u793e\u4ea4\u4e92\u52a8\u81ea\u52a8\u5bfc\u5165\u5230\u60a8\u7684\u5e73\u53f0\u4e2d\uff0c\u8fdb\u884c\u5206\u7c7b\u3001\u5212\u5206\u4f18\u5148\u7ea7\uff0c\u5e76\u5c06\u5176\u5206\u914d\u7ed9\u7279\u5b9a\u7684\u4ee3\u7406\u6216\u516c\u53f8\u90e8\u95e8\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u8bd5\u7528\u3002\u5957\u9910\u4ef7\u683c\u4ece9\u7f8e\u5143\u523090\u7f8e\u5143\/\u4ee3\u7406\/\u6708\u4e0d\u7b49\u3002<\/p>\n
6\u3002HubSpot Service Hub<\/p>\n
HubSpot Service Hub\u662f\u4e00\u6b3e\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\uff0c\u5b83\u5c06\u5404\u79cd\u5de5\u5177\u548c\u529f\u80fd\u6574\u5408\u5230\u4e00\u4e2a\u5e73\u53f0\u4e2d\u3002\u5b83\u5305\u62ec\u5bf9\u8bdd\u5de5\u5177\u3001\u5e2e\u52a9\u53f0\u81ea\u52a8\u5316\u3001\u77e5\u8bc6\u5e93\u529f\u80fd\u3001\u5ba2\u6237\u53cd\u9988\u8c03\u67e5\u3001\u62a5\u544a\u7b49\u7b49\u3002<\/p>\n
\u4e3b\u8981\u7279\u6027:<\/p>\n
\u5411\u7968\u7968\u4e2d\u6dfb\u52a0\u8def\u7531\u548c\u81ea\u52a8\u5316\uff0c\u4ee5\u4f18\u5148\u8003\u8651\u5173\u952e\u95ee\u9898\u3002\u5c06\u5e38\u89c1\u95ee\u9898\u8f6c\u6362\u4e3a\u53ef\u641c\u7d22\u7684\u5e2e\u52a9\u6587\u7ae0\u3001\u89c6\u9891\u548c\u6587\u6863\u5e93\u3002\u81ea\u52a8\u5c06\u7528\u6237\u5f15\u5411\u60a8\u670d\u52a1\u56e2\u961f\u4e2d\u6b63\u786e\u7684\u4eba\uff0c\u5e76\u901a\u8fc7\u5b9e\u65f6\u7684\u4e0a\u4e0b\u6587\u5bf9\u8bdd\u5efa\u7acb\u66f4\u597d\u7684\u5173\u7cfb\u3002\u5c06\u56e2\u961f\u7535\u5b50\u90ae\u4ef6\u3001\u5b9e\u65f6\u804a\u5929\u3001Facebook Messenger\u7b49\u8fde\u63a5\u5230\u4e00\u4e2a\u901a\u7528\u6536\u4ef6\u7bb1\uff0c\u4ee5\u63d0\u9ad8\u534f\u4f5c\u80fd\u529b\u3002\u90e8\u7f72NPS\u3001CSAT\u3001CES\u548c\u5b9a\u5236\u8c03\u67e5\uff0c\u4ee5\u6536\u96c6\u53ef\u7528\u4e8e\u6784\u5efa\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u7684\u53cd\u9988\u3002<\/p>\n
\u5b9a\u4ef7:\u8ba1\u5212\u5b9a\u4ef7\u8303\u56f4\u4e3a$45 – $ 1200 \/\u6708\u3002<\/p>\n
7\u3002LiveAgent <\/p>\n
LiveAgent\u6709\u4e00\u4e2a\u7528\u6237\u53cb\u597d\u7684\u754c\u9762\uff0c\u5927\u91cf\u7684\u529f\u80fd\uff0c\u5e76\u6709\u4e00\u4e2a\u81ea\u7531E\u8ba1\u5212\u975e\u5e38\u7a33\u5065\u3002\u8be5\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u5305\u62ec\u5b9e\u65f6\u804a\u5929\u3001\u7968\u52a1\u652f\u6301\u3001\u89c6\u9891\u804a\u5929\u3001Facebook\u548cTwitter\u652f\u6301\u7b49\u3002<\/p>\n
\u4e3b\u8981\u529f\u80fd:<\/p>\n
\u67e5\u770b\u548c\u56de\u7b54\u7968\u4ece\u7535\u5b50\u90ae\u4ef6\uff0c\u804a\u5929\uff0c\u7535\u8bdd\uff0cFacebook, Twitter\uff0c\u8bba\u575b\uff0c\u5efa\u8bae\uff0c\u548c\u66f4\u591a\u4f7f\u7528\u5355\u4e2a\u6536\u4ef6\u7bb1\u3002\u786e\u4fdd\u201c\u89e3\u51b3\u201d\u6309\u94ae\u6ca1\u6709\u9057\u6f0f\u4efb\u4f55\u5185\u5bb9\u3002\u521b\u5efa\u201c\u64cd\u4f5c\u89e6\u53d1\u201d\u89c4\u5219\u6765\u8def\u7531\u7968\u3001\u6dfb\u52a0\u6807\u7b7e\u3001\u89e3\u6790\u7968\u7b49\u3002\u8f7b\u677e\u652f\u6301sla(\u670d\u52a1\u7ea7\u522b\u534f\u8bae)\u3002\u4f7f\u7528Split Ticket\u7279\u6027\u53ef\u4ee5\u540c\u65f6\u5904\u7406\u591a\u4e2a\u95ee\u9898\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u8bd5\u7528\u3002\u514d\u8d39\u7684\u8ba1\u5212\u3002\u5957\u9910\u4ef7\u683c\u4ece15\u7f8e\u5143\u523039\u7f8e\u5143\/\u4ee3\u7406\/\u6708\u4e0d\u7b49\u3002<\/p>\n
8\u3002Intercom<\/p>\n
Intercom\u6709\u4e00\u4e2a\u6f02\u4eae\u7684\u754c\u9762\uff0c\u53ef\u4ee5\u5f88\u5bb9\u6613\u5730\u5728\u4f60\u7684\u7f51\u7ad9\u4e0a\u5b9e\u73b0\u5b9e\u65f6\u804a\u5929\u548c\u804a\u5929\u673a\u5668\u4eba\u3002\u5b83\u63d0\u4f9b\u4e86\u60a8\u6240\u9700\u7684\u4e00\u5207\uff0c\u53ef\u4ee5\u5c06\u5bf9\u8bdd\u4f53\u9a8c\u6269\u5c55\u5230\u6bcf\u4e2a\u5ba2\u6237\uff0c\u8ba9\u60a8\u4e00\u5bf9\u4e00\u5730\u89e3\u51b3\u590d\u6742\u95ee\u9898\uff0c\u81ea\u52a8\u56de\u7b54\u91cd\u590d\u51fa\u73b0\u7684\u95ee\u9898\uff0c\u5e76\u4e3b\u52a8\u63a5\u89e6\u5ba2\u6237\u3002<\/p>\n
\u5173\u952e\u529f\u80fd:<\/p>\n
\u5b9e\u65f6\u804a\u5929\u6216\u540e\u7eed\u8ddf\u8e2a\u3002\u4f7f\u7528\u804a\u5929\u673a\u5668\u4eba\u81ea\u52a8\u5316\u5de5\u4f5c\u3002\u521b\u5efa\u53ef\u5b9a\u5236\u7684\u65cb\u8f6c\u6728\u9a6c\u5c4f\u5e55\uff0c\u4ee5\u6559\u80b2\u3001\u5438\u5f15\u548c\u652f\u6301\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u7528\u6237\u3002\u521b\u5efa\u4ea4\u4e92\u5f0f\u6307\u5357\uff0c\u5f15\u5bfc\u65b0\u5ba2\u6237\u5b8c\u6210\u5165\u804c\u6d41\u7a0b\u3002\u81ea\u52a8\u56de\u7b54\u5e38\u89c1\u95ee\u9898\uff0c\u53ef\u4ee5\u5e26\u9886\u5ba2\u6237\u901a\u8fc7\u6b65\u9aa4\u89e3\u51b3\u4ed6\u4eec\u7684\u95ee\u9898\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u8bd5\u7528\u3002\u5957\u9910\u4ef7\u683c\u4ece\u6bcf\u670839\u7f8e\u5143\u5230999\u7f8e\u5143\u4e0d\u7b49\u3002<\/p>\n
9\u3002Freshdesk <\/p>\n
Freshdesk\u662f\u4e00\u4e2a\u6613\u4e8e\u4f7f\u7528\u7684\u652f\u6301\u7968\u52a1\u7cfb\u7edf\uff0c\u5305\u62ec\u7535\u5b50\u90ae\u4ef6\u7968\u52a1\u3001\u793e\u4ea4\u7968\u52a1\u548c\u56e2\u961f\u534f\u4f5c\u3002\u60a8\u53ef\u4ee5\u4f7f\u7528Freshdesk\u5728\u4e00\u4e2a\u5730\u65b9\u7b80\u5316\u60a8\u7684\u5ba2\u6237\u5bf9\u8bdd\uff0c\u81ea\u52a8\u5316\u60a8\u7684\u91cd\u590d\u5de5\u4f5c\uff0c\u4e0e\u5176\u4ed6\u56e2\u961f\u534f\u4f5c\u4ee5\u66f4\u5feb\u5730\u89e3\u51b3\u95ee\u9898\u3002<\/p>\n
\u5173\u952e\u7279\u6027:<\/p>\n
\u4f7f\u7528\u4ee3\u7406\u78b0\u649e\u68c0\u6d4b\u786e\u4fdd\u591a\u4e2a\u4ee3\u7406\u4e0d\u4f1a\u610f\u5916\u5730\u5904\u7406\u540c\u4e00\u7968\u8bc1\u3002\u901a\u8fc7\u521b\u5efa\u9884\u5148\u683c\u5f0f\u5316\u7684\u56de\u590d\uff0c\u4e3a\u5e38\u89c1\u95ee\u9898\u63d0\u4f9b\u5feb\u901f\u3001\u4e00\u81f4\u7684\u56de\u590d\u3002\u901a\u8fc7\u5c06\u590d\u6742\u7684\u3001\u591a\u9636\u6bb5\u7684\u95ee\u9898\u5206\u5272\u6210\u8f83\u5c0f\u7684\u513f\u7ae5\u7968\uff0c\u53ef\u4ee5\u66f4\u5feb\u5730\u89e3\u51b3\u5b83\u4eec\u3002\u62d6\u653e\u7ea6\u4f1a\u3001\u5206\u914d\u4efb\u52a1\uff0c\u5e76\u5bf9\u73b0\u573a\u56e2\u961f\u7684\u5de5\u4f5c\u91cf\u8fdb\u884c\u9e1f\u77b0\u3002\u4f7f\u7528\u7535\u5b50\u90ae\u4ef6\u5230Kbase\u5c06\u7968\u636e\u56de\u590d\u8f6c\u6362\u4e3a\u77e5\u8bc6\u5e93\u6587\u7ae0\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u8bd5\u7528\u3002\u514d\u8d39\u7684\u8ba1\u5212\u3002\u5957\u9910\u4ef7\u683c\u4ece15\u7f8e\u5143\u523099\u7f8e\u5143\/\u4ee3\u7406\/\u6708\u4e0d\u7b49\u3002<\/p>\n
10\u3002ConnectWise Control <\/p>\n
ConnectWise Control\u662f\u4e00\u4e2a\u96c6\u9500\u552e\u548c\u5e02\u573a\u8425\u9500\u3001\u4eba\u529b\u8d44\u6e90\u3001\u8d22\u52a1\u3001\u5ba2\u6237\u7ecf\u7406\u548c\u5de5\u7a0b\u4e8e\u4e00\u4f53\u7684\u5e73\u53f0\u3002\u5b83\u5305\u62ec\u8fdc\u7a0b\u8bbf\u95ee\u3001\u8fdc\u7a0b\u652f\u6301\u548c\u8fdc\u7a0b\u4f1a\u8bae\uff0c\u4ee5\u53ca\u51fa\u8272\u7684\u81ea\u5b9a\u4e49\u529f\u80fd\uff0c\u56e0\u6b64\u60a8\u53ef\u4ee5\u5c06\u5e73\u53f0\u53d8\u6210\u81ea\u5df1\u7684\u3002<\/p>\n
\u5173\u952e\u7279\u6027:<\/p>\n
\u652f\u6301\u591a\u79cd\u5e73\u53f0\uff0c\u5305\u62ecMac\u3001Windows\u3001Linux\u3001iOS\u548cAndroid\u3002\u901a\u8fc7\u96c6\u6210100\u591a\u4e2a\u9644\u52a0\u529f\u80fd\u6765\u6269\u5c55\u60a8\u7684\u8f6f\u4ef6\u3002\u6839\u636e\u5ba2\u6237\u540d\u79f0\u3001\u4f4d\u7f6e\u548c\u64cd\u4f5c\u7cfb\u7edf\u7b5b\u9009\u548c\u5206\u7ec4\u4f1a\u8bdd\u3002\u521b\u5efa\u548c\u7f16\u8f91\u89e6\u53d1\u5668\u4ee5\u54cd\u5e94\u67d0\u4e9b\u4e8b\u4ef6\u3002\u8de8\u8bbe\u5907\u548c\u591a\u79cd\u6e20\u9053\u8fdb\u884c\u901a\u4fe1\uff0c\u5982\u6587\u672c\u3001VoIP\u3001\u6ce8\u91ca\u548c\u5171\u4eab\u5de5\u5177\u7bb1\u3002<\/p>\n
\u5b9a\u4ef7:\u514d\u8d39\u8bd5\u7528\u3002\u5957\u9910\u4ef7\u683c\u4ece19\u7f8e\u5143\u523045\u7f8e\u5143\/\u4ee3\u7406\/\u6708\u4e0d\u7b49\u3002\u65e0\u8bba\u4f60\u662f\u4e00\u4e2a\u4e2a\u4eba\u5f71\u54cd\u8005\u8fd8\u662f\u4e00\u4e2a\u5927\u578b\u4f01\u4e1a\u4f01\u4e1a\uff0c\u4f60\u90fd\u53ef\u4ee5\u4f7f\u7528\u8fd9\u4e9b\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u5de5\u5177\u6765\u6539\u5584\u4f60\u7684\u5ba2\u6237\u5173\u7cfb\uff0c\u6269\u5927\u4f60\u7684\u4e1a\u52a1\u3002\u867d\u7136\u8fd9\u4e0d\u662f\u8be6\u5c3d\u7684\u6e05\u5355\uff0c\u4f46\u6211\u4eec\u76f8\u4fe1\u8fd9\u4e9b\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u7cfb\u7edf\u5c06\u5e2e\u52a9\u60a8\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5feb\u901f\u548c\u51c6\u786e\u7684\u4fe1\u606f\uff0c\u4ece\u800c\u5efa\u7acb\u60a8\u7684\u54c1\u724c\u58f0\u8a89\uff0c\u63d0\u9ad8\u5ba2\u6237\u5fe0\u8bda\u5ea6\u3002<\/p>\n
\u5e38\u89c1\u95ee\u9898\u4ec0\u4e48\u662f\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6?<\/p>\n
\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u662f\u4e00\u7ec4\u7528\u4e8e\u6536\u96c6\u3001\u54cd\u5e94\u3001\u7ec4\u7ec7\u548c\u62a5\u544a\u5ba2\u6237\u670d\u52a1\u8bf7\u6c42\u7684\u5de5\u5177\u3002\u5728\u5927\u591a\u6570\u60c5\u51b5\u4e0b\uff0c\u516c\u53f8\u5c06\u4f7f\u7528\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u6765\u5b9e\u73b0\u66f4\u5feb\u548c\u66f4\u6709\u6548\u7684\u5ba2\u6237\u652f\u6301\u3002\u8fd9\u4e9b\u5de5\u5177\u4e5f\u5141\u8bb8\u4ee3\u7406\u4e00\u8d77\u5de5\u4f5c\u3002\u5ba2\u6237\u670d\u52a1\u7684\u5de5\u5177\u662f\u4ec0\u4e48\uff1f \u8fd9\u91cc\u6709\u4e00\u4e9b\u6700\u5f3a\u5927\u7684\u5ba2\u6237\u670d\u52a1\u5de5\u5177\uff0c\u53ef\u4ee5\u5e2e\u52a9\u4f60\u7684\u5ba2\u6237\u5efa\u7acb\u672a\u6765\u7684\u6210\u529f\u3002LiveChat 2\u3002\u5e2e\u52a9\u7ae5\u5b50\u519b3\u3002Zoho\u684c\u5b504\u3002Zendesk 5\u3002Deskero 6\u3002HubSpot Service HubLiveAgent 8\u3002\u5bf9\u8bb2\u673a9\u3002Freshdesk 10\u3002\u4ec0\u4e48\u662f\u5ba2\u6237\u670d\u52a1\u4e2d\u7684SaaS ?<\/p>\n
SaaS\u5ba2\u6237\u670d\u52a1\u5c31\u662f\u5728\u5ba2\u6237\u8d2d\u4e70\u4ea7\u54c1\u540e\u7ee7\u7eed\u63d0\u4f9b\u5ba2\u6237\u652f\u6301\u3002SaaS\u5ba2\u6237\u670d\u52a1\u5c06\u5e2e\u52a9\u652f\u6301\u56e2\u961f\u7684\u552e\u540e\u9700\u6c42\uff0c\u4ee5\u786e\u4fdd\u6210\u529f\u7684\u4f53\u9a8c\u3002<\/p>\n
\u7cfb\u7edf\u548c\u8f6f\u4ef6\u5982\u4f55\u7528\u4e8e\u652f\u6301\u5ba2\u6237\u670d\u52a1?<\/p>\n
\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6\u5e94\u8be5\u4e3a\u5185\u90e8\u56e2\u961f\u6210\u5458\u548c\u5916\u90e8\u5ba2\u6237\u63d0\u4f9b\u96c6\u4e2d\u7684\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c\u3002\u7968\u52a1\u7cfb\u7edf\u5c06\u5e2e\u52a9\u670d\u52a1\u4ee3\u7406\u5feb\u901f\u8ddf\u8e2a\u3001\u533a\u5206\u4f18\u5148\u7ea7\u3001\u7ba1\u7406\u548c\u54cd\u5e94\u5ba2\u6237\u7684\u67e5\u8be2\u3002\u5ba2\u6237\u7684\u56db\u79cd\u7c7b\u578b\u662f\u4ec0\u4e48?4\u79cd\u4e3b\u8981\u5ba2\u6237\u662f:\u4ef7\u683c\u4e70\u5bb6\uff0c\u4ef7\u503c\u4e70\u5bb6\uff0c\u6251\u514b\u73a9\u5bb6\uff0c\u5173\u7cfb\u4e70\u5bb6\uff0c\u8d85\u8fc73\u4e07\u540d\u8425\u9500\u4e13\u4e1a\u4eba\u58eb\u4f9d\u8d56\u6211\u4eec\u83b7\u53d6\u4ed6\u4eec\u7684\u65b0\u95fb\u3002\u4f60\u4e0d\u5e94\u8be5?<\/p>\n
\u8ba2\u9605\u4e16\u754c\u4e0a\u7b2c\u4e00\u4e2a\u6709\u5f71\u54cd\u529b\u7684\u8425\u9500\u901a\u8baf\uff0c\u6bcf\u4e24\u5468\u5728\u661f\u671f\u56db\u53d1\u9001\u3002<\/p>\n
\u8bd5\u7740\u6211<\/p>\n","protected":false},"excerpt":{"rendered":"
\u60a8\u662f\u5426\u60f3\u8fc7\u60a8\u662f\u5426\u4e3a\u60a8\u7684\u4e1a\u52a1\u4f7f\u7528\u4e86\u6700\u597d\u7684\u5ba2\u6237\u670d\u52a1\u8f6f\u4ef6?\u6216\u8005\u4e5f\u8bb8\u4f60\u6ca1\u6709\u4f7f\u7528\u4efb\u4f55\u5de5\u5177\u6765\u7ba1\u7406\u4f60\u7684\u5ba2\u6237\u670d\u52a1\u6d41\u7a0b\uff0c\u4f60\u5728\u60f3\u662f […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/927"}],"collection":[{"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=927"}],"version-history":[{"count":0,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/927\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=927"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}