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Feedback Loop &#8220;\u662f\u4e00\u4e2a\u654f\u6377\u7684\u6d88\u8d39\u8005\u7814\u7a76\u5e73\u53f0\uff0c\u5b83\u80fd\u5c3d\u65e9\u4e14\u7ecf\u5e38\u5730\u63d0\u4f9b\u5b9a\u5411\u53cd\u9988\u3002\u4f60\u53ef\u4ee5\u4ece\u81ea\u5b9a\u4e49\u548c\u9884\u5148\u5ba1\u67e5\u7684\u6a21\u677f\u4e2d\u9009\u62e9\uff0c\u4e0a\u4f20\u4e00\u4e2a\u811a\u672c\uff0c\u6216\u8bf7\u6c42\u4e13\u5bb6\u7814\u7a76\u6307\u5bfc\u3002\u7136\u540e\uff0c\u4ece\u4f60\u7684\u5e93\u4e2d\u9009\u62e9\u4e00\u4e2a\u53d7\u4f17\uff0c\u6216\u8005\u57fa\u4e8e\u884c\u4e3a\u548c\u4eba\u53e3\u7edf\u8ba1\u6807\u51c6\u521b\u5efa\u4e00\u4e2a\u65b0\u7684\u53d7\u4f17\u3002\u4e00\u65e6\u4f60\u5f97\u5230\u4e86\u53cd\u9988\uff0c\u4f60\u5c31\u80fd\u591f\u6df1\u5165\u7814\u7a76\u56fe\u8868\u3001\u6587\u672c\u3001\u89c6\u9891\u3001\u60c5\u7eea\u5206\u6790\u548c\u5176\u4ed6\u89c1\u89e3\uff0c\u4ee5\u5145\u5206\u4e86\u89e3\u4f60\u7684\u5458\u5de5\u6216\u5ba2\u6237\u60f3\u8981\u4ec0\u4e48\u3002<\/p>\n<p>\u5b9a\u4ef7:<\/p>\n<p>Sprint: 5\u4e2a\u6d4b\u8bd5\uff0c2\u4e2a\u89c2\u4f17\uff0c\u6bcf\u6b21\u6d4b\u8bd5\u6700\u591a100\u540d\u53c2\u4e0e\u8005$999\u3002\u5165\u95e8\u7ea7:\u6bcf\u5e7430,000\u7f8e\u5143\uff0c\u6bcf\u5e74\u6700\u591a12\u6b21\u6d4b\u8bd5\uff0c\u4e0d\u9650\u89c2\u4f17\u6570\u91cf\uff0c\u6bcf\u6b21\u6d4b\u8bd5\u6700\u591a250\u4eba\uff0c\u5e76\u4e0e\u4e13\u95e8\u7684\u4e13\u5bb6\u8fdb\u884c30\u5929\u7684\u5165\u804c\u57f9\u8bad\u3002\u5ba2\u6237:\u5982\u679c\u4f60\u6709\u66f4\u5927\u89c4\u6a21\u7684\u6d88\u8d39\u8005\u7814\u7a76\u8ba1\u5212\u548c\u5b66\u4e60\u76ee\u6807\uff0c\u4f60\u9700\u8981\u8054\u7cfb\u53cd\u9988\u56de\u8def\u6765\u83b7\u5f97\u62a5\u4ef7\u30022. GatherUp <\/p>\n<p>GatherUp\u662f\u4e00\u4e2a\u5ba2\u6237\u4f53\u9a8c\u548c\u5728\u7ebf\u8bc4\u8bba\u5f15\u64ce\uff0c\u6536\u96c6\u5ba2\u6237\u53cd\u9988\u548c\u8bc4\u8bba\u5230\u4e00\u4e2a\u5730\u65b9\uff0c\u4ee5\u63a8\u52a8\u60a8\u7684\u4e1a\u52a1\u9500\u552e\u3002\u8be5\u5e73\u53f0\u4f7f\u7528\u7535\u5b50\u90ae\u4ef6\u6216\u77ed\u4fe1\u53d1\u9001\u81ea\u52a8\u8bf7\u6c42\u548c\u63d0\u9192\uff0c\u4ee5\u8bf7\u6c42\u7b2c\u4e00\u65b9\u548c\u7b2c\u4e09\u65b9\u7684\u5ba1\u67e5\u3002GatherUp\u76d1\u63a7\u8d85\u8fc750\u4e2a\u8bc4\u8bba\u7f51\u7ad9\uff0c\u6355\u6349NPS\u3001\u8c03\u67e5\u56de\u5e94\u548c\u5ba2\u6237\u53cd\u9988\uff0c\u5e76\u53d1\u9001\u7535\u5b50\u90ae\u4ef6\u901a\u77e5\u65b0\u7684\u53cd\u9988\u548c\u8be6\u7ec6\u7684\u62a5\u544a\u3002\u8be5\u5e73\u53f0\u751a\u81f3\u53ef\u4ee5\u901a\u8fc7\u7f51\u7ad9\u4e0a\u7684\u8bc4\u8bba\u5c0f\u90e8\u4ef6\u3001\u793e\u4ea4\u8bc1\u660e\u8f6c\u6362\u5f39\u51fa\u7a97\u53e3\u3001\u8bc4\u8bba\u5185\u5bb9\u7684\u793e\u4ea4\u5206\u4eab\uff0c\u4ee5\u53ca\u6539\u8fdb\u4f60\u7684SEO\u3001\u7f51\u7ad9\u5185\u5bb9\u548c\u672c\u5730\u5217\u8868\uff0c\u5e2e\u52a9\u4f60\u5229\u7528\u6b63\u9762\u8bc4\u8bba\u3002<\/p>\n<p>\u5b9a\u4ef7:<\/p>\n<p> 1\u5730\u70b9:$99\/\u6708\/\u5730\u70b95\u5730\u70b9:$60\/\u6708\/\u5730\u70b911+\u5730\u70b9:$45\/\u6708\/\u5730\u70b9<\/p>\n<p>\u6240\u6709\u8ba1\u5212\u5305\u62ec:<\/p>\n<p>\u6bcf\u6708\u6700\u591a3,500\u4e2a\u65b0\u5ba2\u6237\u6bcf\u67083,000\u4e2a\u90ae\u4ef6\u53cd\u9988\u8bf7\u6c42\u6bcf\u6708300\u4e2a\u77ed\u4fe1\u53cd\u9988\u8bf7\u6c42\u79ef\u5206\u6bcf\u6708\u5728\u7ebf\u5ba1\u67e5\u76d1\u63a73\u3002<\/p>\n<p>MonkeyLearn\u662f\u4e00\u4e2a\u4eba\u5de5\u667a\u80fd\u5e73\u53f0\uff0c\u8ba9\u60a8\u901a\u8fc7\u673a\u5668\u5b66\u4e60\u5206\u6790\u6587\u672c\uff0c\u81ea\u52a8\u5316\u4e1a\u52a1\u5de5\u4f5c\u6d41\u7a0b\uff0c\u8282\u7701\u4eba\u5de5\u6570\u636e\u5904\u7406\u7684\u65f6\u95f4\u3002\u60a8\u53ef\u4ee5\u4e0a\u4f20CSV\u6216Excel\u6587\u4ef6\uff0c\u6216\u901a\u8fc7\u76f4\u63a5\u96c6\u6210\u3001API\u6216\u4f7f\u7528Zapier\u4e0e\u5e94\u7528\u7a0b\u5e8f\u8fde\u63a5\u3002MonkeyLearn\u63a5\u53d7\u6765\u81ea\u7535\u5b50\u90ae\u4ef6\u3001\u8bc4\u8bba\u3001\u652f\u6301\u7968\u3001\u8c03\u67e5\u3001\u793e\u4ea4\u5a92\u4f53\u3001NPS\u53cd\u9988\u7b49\u5404\u79cd\u5f62\u5f0f\u7684\u6587\u672c\u6570\u636e\u3002\u7136\u540e\uff0c\u4f7f\u7528\u6587\u672c\u5206\u6790\u6a21\u578b\u81ea\u52a8\u6807\u8bb0\u6587\u672c\u3002\u6709\u9884\u5148\u6784\u5efa\u7684\u6a21\u578b\u53ef\u7528\uff0c\u6216\u8005\u60a8\u53ef\u4ee5\u81ea\u5df1\u6784\u5efa\u3002\u4ece\u90a3\u91cc\uff0c\u60a8\u53ef\u4ee5\u8fde\u63a5\u53ef\u89c6\u5316\u5de5\u5177\uff0c\u5982lookker\u3001\u8c37\u6b4cData 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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/917"}],"collection":[{"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=917"}],"version-history":[{"count":0,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/917\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=917"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.insjc.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}